Our Latest Blogs
How to Coach Your Managers to Handle Team Conflict Before It Blows Up
Let me tell you about a service manager I worked with named Mike. Great guy. Knew the technical side of HVAC inside and out. But when two of his best techs got into it over dispatch scheduling? Mike disappeared into his office and hoped it would “blow over.” It didn’t blow over. Within three weeks, one tech quit. The other one stayed but started showing up late and half-hearted. Mike’s department went from his most profitable to his biggest headache. And Mike? He was ready to go back to turning wrenches because “management just isn’t for me.” Here’s what I told him then, and what I’m telling you now: Strong teams don’t avoid conflict—they handle it well. And great managers know how to turn...
How to Coach Your Managers to Handle Team Conflict Before It Blows Up
Let me tell you about a service manager I worked with named Mike. Great guy. Knew the technical side of HVAC inside and out. But when two of his best techs got into it over dispatch scheduling? Mike disappeared into his office and hoped it would “blow over.” It didn’t...
The One Leadership Quality That Changes Everything (And Why Most Service Managers Don’t Have It)
If I had to pick one leadership quality that would solve 90% of the problems I see in home service businesses, it wouldn’t be technical skill. It wouldn’t be work ethic. It wouldn’t even be experience. It would be clear, consistent communication. I know that sounds...
How AI-Powered Video Technology Is Revolutionizing Home Service Sales (Live Demo Breakdown)
I just wrapped up one of the coolest podcast episodes I've done in a while—a live demo with James Hatfield from LiveSwitch. And let me tell you, if you're in the home service industry and you're not paying attention to this kind of technology, you're about to get left...
100 Episodes In: Why Doing Hard Stuff is Where the Magic Happens
Holy cow. One hundred episodes. When we hit "record" on Episode 1, I honestly wasn't sure we'd make it past Episode 10. Not because we didn't have things to say or stories to share, but because: let's be real here: podcasting is hard work. Really hard work. And that's...
The 5 Leadership Challenges Every Service Manager Faces (And How to Overcome Them)
I'll never forget the day one of my best service managers walked into my office and said, "I don't know if I can do this anymore." He wasn't lazy. He wasn't incompetent. He was drowning. Drowning in technician drama. Drowning in scheduling chaos. Drowning in problems,...