Episode Information
Episode Number: 09
Date: July 24, 2023
Duration: 47:00
Host: Justin Deese
Website: JustinDeese.com
Contact: Justin@JustinDeese.com
Guest: Tom Peregrino
Summary
Discover Tom Peregrino’s 28-year journey in the home service business as he shares his wins, losses, and the power of a supportive industry network. He discusses how important it is to build systems and processes, create a culture of high performance, survey team members for feedback, and prioritize financial contingency plans.
Lastly, Tom shares the challenges thrived during Covid-19, and encourages people to join Service Nation, where they can take advantage of its many tools and coaches.
Chapters
[00:00 – 08:13] – Tom Peregrino’s Journey From Banker to Home Service Business Owner
[08:13 – 16:08] – The Incredible Growth of Service Nation
[16:08 – 24:46] – Strategic Steps for Cultivating a Productive and Harmonious Work Culture
[24:46 – 33:10] – The Key to Avoid Loss in the Home Service Business
[33:10 – 41:19] – Financial Transparency and Restructured Bonuses Lead to Increased Buy-In and Improved Financial Health
[41:19 – 46:25] – Learning from Mistakes and Wins