Episode Information
- Episode Number: 39
- Date: June 17, 2024
- Duration: 49:34
- Host: Justin Deese
- Contact: Justin@JustinDeese.com
- Guest: Jacob Hamilton from Tim Ferguson Plumbing, Heating, and Electrical
Summary
Jacob Hamilton, from Tim Ferguson Plumbing, Air, and Electric, shares his journey of joining the family business and eventually becoming the general manager. He discusses the transition from nursing to the trades and how skills like sense of urgency and documentation from his nursing background have helped him in the service industry. Jacob also talks about the process of selling the business and partnering with private equity, highlighting the positive experience he has had with Leap Service Partners. He emphasizes the importance of having access to industry experts and tools, as well as the value of accountability and collaboration among the owners. In this conversation, Jacob Hamilton discusses the importance of culture in a business and how he took on the responsibility of setting the tone for his company. He emphasizes the need to hire for attitude and train for aptitude, as technical skills can be taught. Jacob also highlights the challenge of attracting the next generation to the trades and the need for businesses to adapt to their preferred communication channels, such as TikTok. Lastly, he advises focusing on developing decision-making skills and being able to make quick decisions in a fast-paced world.
Takeaways
Skills acquired in one industry can be transferable to another, such as the sense of urgency and documentation skills from nursing that have helped Jacob in the service industry.
Having access to industry experts and tools, as well as a supportive and collaborative partnership can greatly benefit a business.
Documenting processes and having clear systems in place is crucial for smooth operations and continuity, especially during transitions or when key team members are absent.
Accountability and transparency among owners can drive performance and encourage continuous improvement. Culture is one of the most important aspects of a business and should be intentionally cultivated.
Hiring for attitude and training for aptitude is a successful approach, especially in industries facing a shortage of skilled workers.
The next generation has more choices than ever before and businesses need to adapt to their preferred communication channels.
Developing strong decision-making skills and being able to make quick decisions is crucial in a fast-paced world.
Chapters
[00:00]- Introduction to Tim Ferguson Plumbing, Air, and Electric
[02:02]- Jacob’s Transition from Nursing to the Trades
[06:47]- The Importance of Sense of Urgency in the Service Business
[08:57]- Transitioning from Nursing to Running a Home Service Business
[15:36]- Selling the Business and Partnering with Private Equity
[25:44]- The Size of the Team and the Importance of Culture
[29:31]- The Shift in Mindset of the Younger Generation in the Trades
[31:03]- Recruiting for Attitude and Personality in the Trades
[31:55]- The Importance of Effective Training
[33:13]- Hiring for Attitude, Training for Aptitude
[36:05]- Challenges of Recruiting the Next Generation
[42:47]- The Need for Efficient Decision-Making in Business