by Justin Deese | Jan 13, 2026 | Blogs
Let me tell you about a service manager I worked with named Mike. Great guy. Knew the technical side of HVAC inside and out. But when two of his best techs got into it over dispatch scheduling? Mike disappeared into his office and hoped it would “blow over.” It didn’t...
by Justin Deese | Dec 2, 2025 | Blogs
If I had to pick one leadership quality that would solve 90% of the problems I see in home service businesses, it wouldn’t be technical skill. It wouldn’t be work ethic. It wouldn’t even be experience. It would be clear, consistent communication. I know that sounds...
by Justin Deese | Oct 28, 2025 | Blogs
I just wrapped up one of the coolest podcast episodes I’ve done in a while—a live demo with James Hatfield from LiveSwitch. And let me tell you, if you’re in the home service industry and you’re not paying attention to this kind of technology,...
by Justin Deese | Oct 22, 2025 | Blogs
Holy cow. One hundred episodes. When we hit “record” on Episode 1, I honestly wasn’t sure we’d make it past Episode 10. Not because we didn’t have things to say or stories to share, but because: let’s be real here: podcasting is...
by Justin Deese | Oct 22, 2025 | Blogs
I’ll never forget the day one of my best service managers walked into my office and said, “I don’t know if I can do this anymore.” He wasn’t lazy. He wasn’t incompetent. He was drowning. Drowning in technician drama. Drowning in...
by Justin Deese | Oct 22, 2025 | Blogs
Running a home service business can feel like you’re constantly putting out fires. One minute you’re scheduling a plumber for Mrs. Johnson’s kitchen sink, the next you’re trying to track down that in-...
